How is logistics related to customer service?
A key component of a successful logistics plan is customer service in logistics. In order to run the logistics activities smoothly, a good customer service in logistics is of utmost importance. It is no secret that customer satisfaction is the only factor to stay on top of the game.
The following are the elements of customer service
Order Delivery Cycle Time
The order delivery cycle time is how long it takes from when a customer places an order to when they receive it. This can be affected by many factors, including the speed at which the product is manufactured, how many people are involved in the process of making and packaging the product, and how quickly information about when each stage has been completed reaches the shipping department.
Reliability of inventory
The reliability of inventory is how consistent products are across production lines. It's important because if a customer's order doesn't show up on time or isn't what they ordered, they'll feel frustrated and disappointed. If products aren't consistently produced with the same level of quality and timeliness, customers won't trust that your company can handle their orders reliably.
Consistency and frequency in delivery
Consistency in delivery refers to how often orders are shipped out to customers versus coming back empty or with some sort of issue. If customers receive their orders every day instead of once every few days or weeks (depending on their frequency), they'll be able to count on them being there when they arrive at their home or office. This also helps establish trust between your company and its customers because if you deliver regularly without fail every day
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